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After I adjusted the preload the ride got really harsh, especially on bumpy roads. I probably weigh more than your wife so it would be even worse for her. As far as if setting it higher stopped the bike from rubbing, I'm not sure. I didn't keep it at that setting long enough to know. I raised my bike up one notch and set the preload back to 1 since then. Bike is much more comfortable and I like the added height.
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