Anthony_marr
October 11th, 2009, 08:55 PM
Has anyone here bought a bike on the internet sight unseen?
Here is a hypothetical situation: There is a 2006 bike worth $6000, advertised on the internet under City A for $2000. The bike is described to be in showroom condition. It looks good in the pic, but the pic itself is over a year old. It has only 5000 miles on the odometer, and is under extended warranty for 2 more years. The buyer emails the seller about the bike, and the seller tells the buyer that the bike is in fact in city B, 2000 miles away, and to make the situation more complicated, the seller himself is in Europe, and says that the transaction is to be done through a company called Worldpay. The method is for the buyer to pay into Worldpay, Worldpay will ship the bike from City B to City A; the buyer will have 3 days to inspect the bike, and has the right to not go through with the deal if the bike falls short of the description, in which case Worldpay would ship the bike back to City B. The one way B->-A shipping is included in the purchase price, and the A->-B return shipping, if applicable, would be charged against the seller. The buyer writes the seller that a friend who lives in City B could go and check out the bike. The seller wrote back, saying that the bike is in the custody of Worldpay in City B, and Worldpay would not allow the bike to be viewed unless the viewer is accompanied by the seller, who unfortunately is in Europe. The buyer makes an offer by email of $1600 for the bike as described; the seller wrote back and accepted it, and asked the buyer to go through the transaction with Worldpay, giving the buyer the email address of Worldpay@consultant.com. The buyer does not consider this email necessarily belonging to Worldpay, i.e. could be fake although Worldpay does exist on google. The reply from "Worldpay" confirms that there is such a bike in their custody in City B, but, yes, it cannot be viewed unless the viewer is accompanied by the owner, who happens to be in Europe, so, no, the bike cannot be viewed, but as explained by the seller, once the $1600 has been paid to Worldpay, it will be held there until the bike has been shipped to the buyer, the buyer has inspected the bike and okayed it within the first 3 days of the bike's arrival, and finalized the deal, then the $1600 will be paid to the seller, minus the shipping cost and the transaction fee. The buyer went into Worldpay.com and found the following 5 point procedure (verbatim):
Step 1: The buyer and seller agree to the terms and details of the transaction.
Step 2: The buyer sends payment to a WorldPay agent. Payment is verified and deposited into a trust account.
Step 3: We ship the merchandise to the buyer, knowing that the buyer's payment is secured.
Step 4: The buyer accepts the merchandise after having the opportunity to inspect it.
Step 5: WorldPay transfer the funds to the seller after all conditions of the transaction are met.
The thing is this. In this entire convoluted sequence, there is nothing to prove to the buyer that the bike even exists (since the email address could be fake), and once the $1600 is sent (by credit card or whatever), it may just have gone into a blackhole. The buyer does has one more thing to do, which is to call Worldpay's HQ, which is in the UK, when their office opens on Monday.
Has anyone here had any experience dealing with Worldpay in a situation like this? What would you do in such a circumstance?
AM
Here is a hypothetical situation: There is a 2006 bike worth $6000, advertised on the internet under City A for $2000. The bike is described to be in showroom condition. It looks good in the pic, but the pic itself is over a year old. It has only 5000 miles on the odometer, and is under extended warranty for 2 more years. The buyer emails the seller about the bike, and the seller tells the buyer that the bike is in fact in city B, 2000 miles away, and to make the situation more complicated, the seller himself is in Europe, and says that the transaction is to be done through a company called Worldpay. The method is for the buyer to pay into Worldpay, Worldpay will ship the bike from City B to City A; the buyer will have 3 days to inspect the bike, and has the right to not go through with the deal if the bike falls short of the description, in which case Worldpay would ship the bike back to City B. The one way B->-A shipping is included in the purchase price, and the A->-B return shipping, if applicable, would be charged against the seller. The buyer writes the seller that a friend who lives in City B could go and check out the bike. The seller wrote back, saying that the bike is in the custody of Worldpay in City B, and Worldpay would not allow the bike to be viewed unless the viewer is accompanied by the seller, who unfortunately is in Europe. The buyer makes an offer by email of $1600 for the bike as described; the seller wrote back and accepted it, and asked the buyer to go through the transaction with Worldpay, giving the buyer the email address of Worldpay@consultant.com. The buyer does not consider this email necessarily belonging to Worldpay, i.e. could be fake although Worldpay does exist on google. The reply from "Worldpay" confirms that there is such a bike in their custody in City B, but, yes, it cannot be viewed unless the viewer is accompanied by the owner, who happens to be in Europe, so, no, the bike cannot be viewed, but as explained by the seller, once the $1600 has been paid to Worldpay, it will be held there until the bike has been shipped to the buyer, the buyer has inspected the bike and okayed it within the first 3 days of the bike's arrival, and finalized the deal, then the $1600 will be paid to the seller, minus the shipping cost and the transaction fee. The buyer went into Worldpay.com and found the following 5 point procedure (verbatim):
Step 1: The buyer and seller agree to the terms and details of the transaction.
Step 2: The buyer sends payment to a WorldPay agent. Payment is verified and deposited into a trust account.
Step 3: We ship the merchandise to the buyer, knowing that the buyer's payment is secured.
Step 4: The buyer accepts the merchandise after having the opportunity to inspect it.
Step 5: WorldPay transfer the funds to the seller after all conditions of the transaction are met.
The thing is this. In this entire convoluted sequence, there is nothing to prove to the buyer that the bike even exists (since the email address could be fake), and once the $1600 is sent (by credit card or whatever), it may just have gone into a blackhole. The buyer does has one more thing to do, which is to call Worldpay's HQ, which is in the UK, when their office opens on Monday.
Has anyone here had any experience dealing with Worldpay in a situation like this? What would you do in such a circumstance?
AM