Quote:
Originally Posted by flitecontrol
I'd want them to fix what they broke at no charge to me. If they told me up front what had happened, and they had either begun or finished repairing what they broke, I'd probably be a customer for life. If I only discovered it after-the-fact, I'd still expect them to fix it, but that would be the last time they'd see me.
It's about integrity and accepting responsibility for your actions or inactions.
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Exactly. People are human, mistakes happen. It's the manner in which the error is handled that matters.