Quote:
Originally Posted by dfox
chat is not the best way to get any customer service, let alone good service.
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if they can not provide something correctly, then they should not pretend that they can. this is a common problem in management of american companies. the view that you're better than you are because you focus on your successes rather than your failures as a company. the view is "we provide chat support too!" instead of "our chat support is a complete failure compared to phone support"
take a look at amazon if you want the best example of the "my farts don't stink" plague.