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I bought a Firstgear Onyx tail bag for my Guzzi a few years ago. The zipper pulls on the two main zippers of the top both broke, leaving only stubs to grab. I emailed Firstgear to ask if they had replacement pulls available, and attached a couple photos to show what I was looking for. I just wanted a couple mailed to me so I could put them on myself.
The reply said that a whole new bag was already on the way by UPS, and asked that I return the old one when the new bag arrived, using the prepaid label they sent with it. Talk about extreme service.
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