Quote:
Originally Posted by Alex
You ordered the wrong part, and then tried to blame them for it (and still think it was somehow their fault). It was clear from your waffling in your first post. You got labelled as a pain in the ass, and you're not getting top service afterwards. Would be awesome if all companies were awesome to all customers equally, but I imagine you're also whining to them about covering shipping both ways for the part that you misordered, and were as negative to them on the phone as you are being in this "bad company" rant on this website.
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I can see how you would think that based on my post, i'll have to edit it. But the thing that got me upset was the customer service aspect. Having to pay for the shipping was no big deal, it was a mistake on my part I just wanted to point out that they don't even read their orders because if they had they would of saw that I had wrote 2008.
I can show you the e-mails I sent them, I was extremely polite. The whole time. Even on the phone, I was disappointed mainly at the fact that I had to wait another month for the seat and the corbin employee told me that he would try and prioritize it for me, I praised him for that on the phone. And no. I asked him if he would pay shipping but he calmly explained to me that it couldn't be done, I understood though and I thought we got off the phone in good terms. He even told me I didn't have to pay a restocking fee or shipping on the new seat which I understood that if he really wanted to he could have hit me with that. Again, at this point I was upset I had to wait another month, but I understood. I only got angry when my e-mails were not returned.
I made a transaction with this company. And that entitles me to a response to an e-mail when I ask them if they got my seat I sent them, or if I ask them for an update on my seat.
I never would have written this review if they had just returned my e-mails and treated me decently on the phone, none of this was warranted. This company has a history of crap customer service.
Don't believe me? Here are links to all stories of customer service horrors.
http://advrider.com/index.php?thread...ce-sux.661072/
34 reviews 2.5 stars on yelp
http://www.yelp.com/biz/corbin-hollister
"the concept of "customer service" has somehow eluded Corbin over the years. " - Review from customer
https://www.youtube.com/watch?v=_syXc0xN1HE
http://www.triumphrat.net/thunderbir...-terrible.html
https://www.facebook.com/virnow/posts/10153399231297488
http://www.rswarrior.com/forums/29-v...r-service.html
http://www.totalmotorcycle.com/BBS/v...ic.php?t=33817
Listen, I'm just trying to warn people so they don't go through the same hell I went through, if you were being treated like garbage then it's hard to keep a smile on your face.