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When I went to Cyclegear, the sales associate there was great at helping me pick out gear. Even as a novice, I wasn't too impressed with Bilt, and the Sedici jacket he showed me seemed very stiff. Too bad for Cycle Gear that they introduced me to Dainese, which they carry a limited variety of.
He wasn't too happy when I returned the Bilt gloves and Sedici jacket I bought from there and told him what I had chosen instead. Basically, their "no questions asked" return policy is a crock. I talked to the manager, and he was almsot as inquisitive, and it took them 5 days of processing for them to refund the money to my debit card.
I think CycleGear has apretty good business model, but their associates need a little more discipline in living up to their return policy.
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