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I hate when a company resists helping. If I understand you correctly, all they have to do to keep you loyal is send you a free shield. Those things cost around $20-$40 retail, and about 1/10 of that to make.
I don't know about the terminology when used with helmets. One of the items on the Revzilla site, page 2 is "Arai Pro Shade Face Shield Without Visor", so there's a difference of some sort.
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