Quote:
Originally Posted by Gregg_VA
Good, I am glad that it happened to you as well. They sent me two balls, each in individual packages that were both mislabelled. I tried the same as you. Wouldn't work. Took one (purchased previously) off of another bike and tried it. It worked just fine. I compared threads and sure enough they were wrong. Took them to a hardware store just to verify the threading with one of their thread gauges then called GPSCity (where I purchased them). They treated me like I was a schmuck and didn't know what I was talking about but when ahead and sent another batch of two. What do you know, the new batch was correctly labelled and threaded.  |
Yikes, that is exactly my story, from the same store GPSCity. They didn't say anything. I just sent their customer service a "I think we have a problem" e-mail, and about a week later, a box showed up with an identically-labeled but correctly-threaded ball. Checked the new one against my tap & die set gauge before trying ti. No request for a return, no apology, not even a reply e-mail to let me know the replacement was on the way (though I did get a tracking notice when they sent it). Still, not bad customer service, just quiet
