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Finding the problem once everything is out in the open probably isn't that challenging. The switch to control the audio was rotated a bit for the Gerbing knob to be installed. It's likely that one of the wires came loose. Troubleshooting is probably no more or less complicated than re-mounting that switch and confirming wire continuity from the front of the bike at that switch back to the audio system in the tail. The problem for me is getting to the back of that panel. It requires taking a good part of the left side of the bike apart, which is why I thought having them add this last component while the bike was already apart would be a low risk way to get things together. For the Gerbing failure, it's a bit more curious. It was working at the shop, and yet wasn't an hour later. The most likely two options are that the power wire came loose, or the unit had an internal failure. The first would be an installation goof, but the second would mean that parts do simply fail from time to time.
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