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Sounds like something similar to NJ.
The folks in NJ take your written complaint, together with your over the phone interview, and they talk to the insurance company.
All I know is within hours after “my advocate “ had a conversation with Allstate, Allstate was on the phone begging for a settlement. All they wanted was to get a settlement. Within a 24 hours we agreed. Or should I say they gave me what I asked for. In a day or so “my advocate “ called to see If i had the Settlement check. I said I was traveling and could not send them the title. “My advocate” said do not send the title until I got paid. Allstate asked for the title up front.
Within the hour Allstate was on the phone saying they were sending me a check by FedX, plus another $250 dollars for retained property, a couple of CD’s. This was on a Friday. Saturday morning the FedX truck pulled up with the envelope.
I can’t say how thankful I was for the assistance of a government agency especially in New Jersey. These guys were just outstanding.
Good luck
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