Did he get his refund? If I owned the shop I might have offered a trade-in price, minus any damage from the crash.
On Shark Tank once, a guy was pushing a brake setup that had one lever that operated the rear brake. Braking force then actuated the front brake. This meant that if the rear wheel came up, there would be no braking force, and the front brake would release, making it impossible to go over the handlebar. What he didn't say was that any time braking tried to get near the maximum, when conventional brakes would have the rear wheel just barely floating and the front wheel stopping like crazy, his system would back off the front brake. This meant that it would not be possible to stop anywhere near as fast with this "safe" system.
He allegedly made a deal with a shark, but I have no idea if it went past the next hurdle and actually became a contract. I wouldn't want someone failing to stop in time and running in front of a truck because of some stupidly designed safety system.
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