[Banzai]

Useless.

Yes, they accept complaints FROM anyone ABOUT anyone and anything, but unless the business that you are complaining about voluntary participates, the BBB is a paper tiger. That, and no matter what, the buisness doesn't really have to care what the BBB says overall, as the BBB has no legal standing other than a voluntary intermediary between the consumer and the business. They have no enforcement powers at all.

In any case, you would have to provide sufficient technical information about YOUR case to ensure that Kawi (assuming they participate, which is doubtful, but you local dealer may) would do ANYTHING other than refer you to your local service center to repeat the cycle. Never mind that there would have to be sufficient numbers of reports to even get Kawi to notice and spend any more money than they already have (and rest assured, they DO know about the problem).......and that means NHTSA visibility......and to get that you'd have to contact them and get them to buy off on the issue meeting their 'safety recall' criteria, something which is already done by law (dealers/manufacturers in America have to report to the NHTSA what they're fixing under warranty and how often, and every so often Washington takes a large spike in complaints/repairs seriously and orders the company to do an investigation and/or a recall and/or a product upgrade).

At the end of the day, what the BBB reports about a business, participatory or not, is the number of complaints filed and the number of complaints resolved, and they develop a reporting score that's basically 'thumbs up' or 'thumbs down' that consumers can use to judge the 'worth' of doing business with that place.

Your time, your effort, you decide.