Quote:
Originally Posted by MrAtom
...... The helmet is approximately three years old......
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Then, the reason is on your side, unless the tiny words in the warranty state some specific limitations.
To me, the failure may have happened due to a plastic part involved in the high number of open-close cycles that wore out prior to the five years (premature wear) and let the shield go.
Copied from the Cycle Gear site:
No Hassle Returns or Exchanges
You can return any Cycle Gear purchase within 30 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.