Quote:
Originally Posted by MrAtom
.......That seems to be information regarding regular returns, like "I bought this and it isn't right for me," like you'd do at a clothing store. The little leaflet that my helmet came with states that the warranty "protects against defects in quality of materials, manufacturing and construction defects. Does not cover: wear and tear, misuse of product, purposeful or accidental damage, weather aging." I'd say this falls under quality of materials or manufacturing/construction defects.
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Agree.
The pivot mechanism should have been working flawlessly for at least 5 years.
I assume that Bilt would be more interested in honoring the warranty than the store; although, again, if they would not, they could use the argument of possible improper re-installation on your part.
Unfortunately, I don't see a way to contact the factory directly, only Cycle Gear.
Phone: 1-800-292-5343
Email:
cs@cyclegear.com
Yours should not be the only case of that type of failure.
Only one way to know, I guess.
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