Quick rant: Cycle Parts Nation

Lil_Green_Demon · October 24th, 2011, 04:40 PM

You know the site, right? Well, a couple days ago, I ordered a 2011 green/ebony SE left fairing from them. Total came out to $395 with shipping.
Today, one of the employees called me and said the site made a mistake and didn't charge me an additional $40 for shipping.

WTF?
I asked them why the site didn't inform me of this mark up, & his excuse was, "The website needs to be updated."
Well, f*cking get on it then!

I decided to cancel the order. F*ck no, I'm not paying them extra. You can call me cheap. I don't care. It's the principle of the matter. They're a-holes for expecting me to pay the extra cash when they're the ones who made the mistake by offering pretty cheap f*cking shipping costs.
I'm just going to order my fairing through someone else. I don't have time for b.s.
Just wanted to rant. Sorry.

Live2ride · October 24th, 2011, 04:49 PM

You go Umar! Stick it to the man! Or in this case you sorta gave them the proverbial f&ck you! hehe.

Alex · October 24th, 2011, 04:55 PM

/moved to marketplace (related to vendors)

Lil_Green_Demon · October 24th, 2011, 08:22 PM

Yep. If I had known the actual shipping costs up front, no biggie. I'd have done it without a problem. It's when they start making their mistakes sound like it's your mistake, that's when I get pissed.

massacremasses · October 24th, 2011, 08:25 PM

Quote:

Originally Posted by Lil_Green_Demon

Yep. If I had known the actual shipping costs up front, no biggie. I'd have done it without a problem. It's when they start making their mistakes sound like it's your mistake, that's when I get pissed.

yeah thatd piss me off too...

headshrink · October 25th, 2011, 08:41 PM

I'm pretty sure that's illegal. Once the sale is made, the contract is signed. They must be run by the federal government, or something.

I had a furniture store do that to me once. I held them to the origional chair, and sit in it every day. I don't shop there anymore.

Lil_Green_Demon · October 27th, 2011, 05:56 AM

UPDATE:

I noticed in my checking account that the money hadn't be refunded yet, so I called Cycle Part's customer service. I ended up speaking to the same dude who called me the other day. Guess what? Turns out he "accidentally" didn't refund the money that day when I f*cking asked him to!
@headshrink, I then decided to mention that I "heard it is illegal for a company to suddenly charge more money after a sale because of their OWN mistake," but the guy read some passage from the company's Terms & Conditions (or whatever it's called) that explained that the company can't be held responsible for additional fees.

They just lost a customer & I hope my complaint here encourages the rest of you guys to not do business with them either.

headshrink · October 27th, 2011, 11:58 AM

Quote:

Originally Posted by Lil_Green_Demon

UPDATE:

I noticed in my checking account that the money hadn't be refunded yet, so I called Cycle Part's customer service. I ended up speaking to the same dude who called me the other day. Guess what? Turns out he "accidentally" didn't refund the money that day when I f*cking asked him to!
@headshrink, I then decided to mention that I "heard it is illegal for a company to suddenly charge more money after a sale because of their OWN mistake," but the guy read some passage from the company's Terms & Conditions (or whatever it's called) that explained that the company can't be held responsible for additional fees.

They just lost a customer & I hope my complaint here encourages the rest of you guys to not do business with them either.

I'm certainly no expert on the law, but it seems to me their is a difference to CYA because the website was inocrrect, vs. Withdrawing additional money from your account after the contract was enacted.

CZroe · October 28th, 2011, 02:15 PM

They can claim that it was an error and that they are not responsible for price mistakes.

rockNroll · October 28th, 2011, 02:18 PM

potty fingers!

headshrink · October 28th, 2011, 02:47 PM

Quote:

Originally Posted by CZroe

They can claim that it was an error and that they are not responsible for price mistakes.

After money has changed hands? My understanding is that ownership transfers as soon as $$ changes hands.... However, I guess there was most likely a hold on the funds initially, as I believe you can't actually withdrawal money until the item is shipped. If that is the case, I would think they would need the buyer to OK the additional funds (the technology will run a card for whatever you type in, but that doesn't mean it's OK). When it all comes down to it, if the TOS lay it out, as they claim they do, maybe they are technically/legally covered, but it is Sh*** of them. I would think they would be obligated to take a return, otherwise it would be a one-sided, open-ended contract. If not, your CC will spank them with a fee, and give you your money back. As a small business owner, I had a charge-back one time, and I was NEVER notified about it, asked questions, nothing. The money, and fees was just taken right out of my account. I had a signed contract that stated the money was owed me, and was to be taken exactly the way it was, but they don't care. I don't bank with them anymore.

Lil_Green_Demon · October 28th, 2011, 11:30 PM

They withdrew my money before notifying me of the additional charge.

leed · November 4th, 2011, 06:35 AM

Quote:

Originally Posted by Lil_Green_Demon

They just lost a customer & I hope my complaint here encourages the rest of you guys to not do business with them either.

x2

The information is much appreciated.

student driver · January 9th, 2012, 03:55 PM

Bill at tygausa.com did the exact opposite: $40 was accidentally not applied to my online shipping purchase but he said the charge would not be added. Sorry about your experience.

Nemesis · January 9th, 2012, 04:23 PM

You are one bad @$$ mofo...I wouldn't want to mess with you.

CZroe · March 3rd, 2012, 12:57 AM

Quote:

Originally Posted by student driver

Bill at tygausa.com did the exact opposite: $40 was accidentally not applied to my online shipping purchase but he said the charge would not be added. Sorry about your experience.

Way to go, Bill!

October 24th, 2011, 04:40 PM	#1
Lil_Green_Demon Winging It In Life Name: Umar Location: SoCal Join Date: Aug 2011 Motorcycle(s): 2010 250R; 2011 250R (sold) Posts: A lot.	Quick rant: Cycle Parts Nation You know the site, right? Well, a couple days ago, I ordered a 2011 green/ebony SE left fairing from them. Total came out to $395 with shipping. Today, one of the employees called me and said the site made a mistake and didn't charge me an additional $40 for shipping. WTF? I asked them why the site didn't inform me of this mark up, & his excuse was, "The website needs to be updated." Well, fcking get on it then! I decided to cancel the order. Fck no, I'm not paying them extra. You can call me cheap. I don't care. It's the principle of the matter. They're a-holes for expecting me to pay the extra cash when they're the ones who made the mistake by offering pretty cheap f*cking shipping costs. I'm just going to order my fairing through someone else. I don't have time for b.s. Just wanted to rant. Sorry. __________________________________________________ 2011 Kawasaki Ninja 250R (Bought - Apr 22, 2011; Sold - Feb 17, 2015) 2010 Kawasaki Ninja 250R (Bought - May 01, 2017; Current)

October 24th, 2011, 04:49 PM	#2
Live2ride ninjette.org certified postwhore Name: Cody Location: NoVa Join Date: Jan 2011 Motorcycle(s): 06 yzf r6r previously: 09 ninja 250r, black 07 zx6r Posts: A lot.	You go Umar! Stick it to the man! Or in this case you sorta gave them the proverbial f&ck you! hehe. __________________________________________________

October 24th, 2011, 04:55 PM	#3
Alex ninjette.org dude Name: 1 guess :-) Location: SF Bay Area Join Date: Jun 2008 Motorcycle(s): '13 Ninja 300 (white, the fastest color!), '13 R1200RT, '14 CRF250L, '12 TT-R125LE Posts: Too much. Blog Entries: 7	/moved to marketplace (related to vendors) __________________________________________________ Montgomery Street Motorcycle Club / cal24.com / crf250l.org / ninjette.org ninjette.org Terms of Service Shopping for motorcycle parts or equipment? Come here first. The friendliest Ninja 250R/300/400 forum on the internet! (especially Unregistered)

October 24th, 2011, 08:22 PM	#4
Lil_Green_Demon Winging It In Life Name: Umar Location: SoCal Join Date: Aug 2011 Motorcycle(s): 2010 250R; 2011 250R (sold) Posts: A lot.	Yep. If I had known the actual shipping costs up front, no biggie. I'd have done it without a problem. It's when they start making their mistakes sound like it's your mistake, that's when I get pissed. __________________________________________________ 2011 Kawasaki Ninja 250R (Bought - Apr 22, 2011; Sold - Feb 17, 2015) 2010 Kawasaki Ninja 250R (Bought - May 01, 2017; Current)

October 25th, 2011, 08:41 PM	#6
headshrink ninjette.org certified postwhore Name: Bob Location: CA Join Date: Dec 2008 Motorcycle(s): '08 Ninja 250r, '14 CBR500r Posts: A lot.	I'm pretty sure that's illegal. Once the sale is made, the contract is signed. They must be run by the federal government, or something. I had a furniture store do that to me once. I held them to the origional chair, and sit in it every day. I don't shop there anymore. __________________________________________________ Honda Interceptor VFR800 DLX (2014, 8th gen) Honda CBR500r (2014) - FOR SALE Kawi Ninja 250r (2008) - Restored and passed-down within family, only to be abandoned

October 27th, 2011, 05:56 AM	#7
Lil_Green_Demon Winging It In Life Name: Umar Location: SoCal Join Date: Aug 2011 Motorcycle(s): 2010 250R; 2011 250R (sold) Posts: A lot.	UPDATE: I noticed in my checking account that the money hadn't be refunded yet, so I called Cycle Part's customer service. I ended up speaking to the same dude who called me the other day. Guess what? Turns out he "accidentally" didn't refund the money that day when I f*cking asked him to! @headshrink, I then decided to mention that I "heard it is illegal for a company to suddenly charge more money after a sale because of their OWN mistake," but the guy read some passage from the company's Terms & Conditions (or whatever it's called) that explained that the company can't be held responsible for additional fees. They just lost a customer & I hope my complaint here encourages the rest of you guys to not do business with them either. __________________________________________________ 2011 Kawasaki Ninja 250R (Bought - Apr 22, 2011; Sold - Feb 17, 2015) 2010 Kawasaki Ninja 250R (Bought - May 01, 2017; Current)

October 28th, 2011, 02:15 PM	#9
CZroe CPT Falcon Name: J.Emmett Turner Location: Newnan, GA Join Date: Apr 2009 Motorcycle(s): '08 CP Blue EX250J, '97 unpainted EX250F, 2nd '97 unpainted EX250F (no engine), '07 black EX250F Posts: A lot.	They can claim that it was an error and that they are not responsible for price mistakes.

October 28th, 2011, 02:18 PM	#10
rockNroll . Name: rock Location: greenville, south carolina Join Date: Jun 2009 Motorcycle(s): black Posts: A lot.	potty fingers! __________________________________________________ Always get a second opinion because most of these people are makin' this stuff up

October 28th, 2011, 11:30 PM	#12
Lil_Green_Demon Winging It In Life Name: Umar Location: SoCal Join Date: Aug 2011 Motorcycle(s): 2010 250R; 2011 250R (sold) Posts: A lot.	They withdrew my money before notifying me of the additional charge. __________________________________________________ 2011 Kawasaki Ninja 250R (Bought - Apr 22, 2011; Sold - Feb 17, 2015) 2010 Kawasaki Ninja 250R (Bought - May 01, 2017; Current)

January 9th, 2012, 03:55 PM	#14
student driver ninjette.org newbie Name: Travis Location: PA Join Date: Jul 2011 Motorcycle(s): 2009 Ninja 250R Posts: 8	Bill at tygausa.com did the exact opposite: $40 was accidentally not applied to my online shipping purchase but he said the charge would not be added. Sorry about your experience.

January 9th, 2012, 04:23 PM	#15
Nemesis CVMA #74 WSMC #750 Name: Nemesis Location: On the track Join Date: Oct 2009 Motorcycle(s): All of them Posts: A lot.	You are one bad @$$ mofo...I wouldn't want to mess with you.

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