April 13th, 2013, 04:48 PM | #1 |
my hair matches my bike
Name: Tiffany
Location: Greater Pittsburgh Metropolitan Area
Join Date: Apr 2011 Motorcycle(s): 2010 Red 250r Posts: 411
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Partzilla - Avoid
Recently I went to order some new parts for my bike from Partzilla - totaling $148 dollars. I realized it wasn't very likely that I would get my parts immediately being that they probably stock very little. Okay, fine. I then have the charge posted to my credit card. Ten business days later with no tracking information and the parts having not arrived I get a little suspicious and speak to their customer support.
The parent (?) company Power Sports Plus does their customer support. I spoke with a Johnathan R. who, inbetween every question I had to wait at least ten minutes for an answer. Things I had to wait ten minutes for: Collecting order information Response to "what is the status of my order?" "How do I cancel my order?" Now here's where it gets good. My parts had a "no estimated ship date" status. I was not informed of this and was under the impression from my order confirmation that my parts should have already arrived. I wanted to cancel my order because I would rather pay more and know I'm getting my parts than wait all summer. Dear old Johnathan tells me he is going to cancel my order. I say fine. I ask where my refund is. After the typical ten minute wait I prompt him again. After another ten minutes I tell him that if he does not answer my question within the next five minutes that I WILL be filing a chargeback on my credit card. Still no answer so I left the chat session. 48 hours later and my partzilla order isn't cancelled. My CC company refunded the money to me in less than four hours and are informed that they are to decline all Partzilla charges to my card. I would avoid Partzilla due to shady business practices. Also, my order still isn't cancelled. |
April 13th, 2013, 08:34 PM | #2 |
ninjette.org certified postwhore
Name: Jon
Location: Newark, De
Join Date: Apr 2012 Motorcycle(s): 2003 Kawasaki Ninja 250R Posts: A lot.
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Good to know! Also Jafrum.com sucks. ordered a 12, sent me an 11 and you can't get ahold of ANYONE!!! Leave a message and they never call back... lol
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http://www.facebook.com/groups/DeMdNjPagrouprides/ I live my life a quarter mile at a time! Who is affraid of the big bad jiggles???? LOL |
April 15th, 2013, 10:46 PM | #3 | |
ninjette.org guru
Name: Scott
Location: Atlanta
Join Date: Sep 2012 Motorcycle(s): 2010 Ninja 250R Posts: 363
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Quote:
I have read similar customer complaints online though. |
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April 16th, 2013, 04:58 AM | #4 |
ninjette.org sage
Name: Fox
Location: Boston
Join Date: May 2012 Motorcycle(s): 08 250R Posts: 881
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chat is not the best way to get any customer service, let alone good service. Unless of course, that's all they offer...
seems like lots of online motorcycle stores suck. I always order from revzilla or the local shop. |
August 28th, 2014, 12:58 PM | #5 |
ninjette.org sage
Name: Brian
Location: Orange County, CA
Join Date: Apr 2012 Motorcycle(s): '12 ninja 250r Posts: 762
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FWIW, I ordered from partzilla a few weeks ago. Prices were better than where I ordered before. Had to wait a couple days extra for the parts to come in, but had no issues with them.
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August 28th, 2014, 01:29 PM | #6 |
RIP Alex
Name: Cuong
Location: Houston, TX
Join Date: Apr 2011 Motorcycle(s): '10 250r, '09 265r Posts: A lot.
Blog Entries: 2
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Lately it seems like Partzilla's prices are lower than their competitors, but I haven't had any issues with them the times I've ordered through them.
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HalfFast Racing Team Serving Greater Houston Area Riders:WFO Riders MotoHouston HPC CMRA Ride Smart Fastline Lone Star Track Days |
August 28th, 2014, 01:35 PM | #7 | |
wat
Name: wat
Location: tustin/long beach
Join Date: Sep 2009 Motorcycle(s): wat Posts: Too much.
Blog Entries: 5
MOTM - Oct '12, Feb '14
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Quote:
take a look at amazon if you want the best example of the "my farts don't stink" plague.
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September 5th, 2014, 01:45 PM | #8 |
ninjette.org guru
Name: Toly
Location: NY
Join Date: Nov 2010 Motorcycle(s): KTM 390 Duke Posts: 428
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Well said!
Chat is good because it can be cut-n-pasted or a screenshot taken and emailed to the CC company. |
September 19th, 2014, 05:43 AM | #9 |
ninjette.org member
Name: Hallie
Location: Bedford, IN
Join Date: Oct 2013 Motorcycle(s): 2012 Honda Fury & 2004 Suzuki GS500F Posts: 19
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I've ordered from them about 3 times, 1st time I didn't get tracking but it arrived. 2nd time and 3rd time, I both got tracking, but had to wait for them to get the parts. I didn't have a problem with waiting, I knew what I was getting into cause if you plan to order a lot you can save quite a bit vs going to the dealer.
Personally if I know I can wait on the parts I don't have a problem with them. But just recently I needed a part it was Sunday and I knew I needed by the next weekend so I just went to the local dealer. |
October 4th, 2014, 10:20 AM | #10 |
Inline 4!!!
Name: Danny
Location: MA
Join Date: May 2014 Motorcycle(s): 2008 CBR600rr, 1987 KLR 250 Posts: A lot.
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I just got my pitbull stands and spools from revzilla, they shipped quick and were reliable. I was happy with them,
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Be careful. Remember you are invisible |
October 4th, 2014, 10:30 AM | #11 | |
ninjette.org guru
Name: Luis
Location: Miami
Join Date: Sep 2014 Motorcycle(s): 1995 Ninja 250, 2005 R6, 2002 Ducati Monster S4 Posts: 250
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Quote:
there is another I got from Amazon or ebay.. buth they responded well when my visor came crushed . . speedaddict or some similar |
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October 4th, 2014, 03:54 PM | #12 |
ninjette.org sage
Name: Brian
Location: Orange County, CA
Join Date: Apr 2012 Motorcycle(s): '12 ninja 250r Posts: 762
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Revzilla is a stellar company. Great CS and exchange/return policy, but you know this thread is for partzilla, not revzilla.
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October 8th, 2014, 05:30 AM | #13 |
ninjette.org newbie
Name: Rob
Location: Whitby, ON
Join Date: Sep 2014 Motorcycle(s): 08 Ninja 250R, red Posts: 6
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I've ordered a couple times from Partzilla in the past year. Both orders were close to $300 each. I was ordering the replacement hardware for my YSR's, when your just ordering nuts, bolts and collars that's a big order in my mind.
The first order ended up having parts that got back ordered twice, the second time ended up showing as over 6 months. I wish I knew this before placing the order but buying parts for bikes that are 25 years old, I was not really surprised this happened. So after it got updated showing the 6 month delay, I phoned to have these parts cancelled so I could get the rest of the order (finding out then that they wait a month, then ship what's there.). So after about 6-7 weeks, all parts ended up coming in and I received the two shipments within a week and a half of each other. Second order took about a month to come. Also I guess keeping in mind the shipping to Canada. I would order from them again but I can see where you are coming from on the Customer Service. When I phoned to talk to someone about my order (emailed first which took about 2 days to get a reply), I got different stories from each person about the state of my order. On the second order I also phoned in to change a couple items for something else (I typed in the wrong part number and then added something), that lady was good. |
April 11th, 2016, 02:16 PM | #14 |
Slower than you.
Name: toEleven
Location: NoVA
Join Date: Oct 2015 Motorcycle(s): CBR600RR, CB750, EX300 (半蔵) Posts: 667
MOTM - May '16
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Partszilla
I've had mixed experiences with Partszilla. When things go well, their parts prices are among the best I've seen online, although their shipping can be on the high side.
When things go poorly, as is the current case, they list parts with a delightful "Ships in 1 - 2 business days" notice on the item page. Weeks later you inquire (digitally) why your order has not shipped, and a few days after that you get a reply that a) they don't have the part in their warehouse at all and b) they have no idea when they'll receive it. For what appears to be a large, professional business, that's pretty poor communication. Their payment processing, on the other hand, has no such issue. There may be worse experiences out there, but right now I'm finding it tremendously difficult to recommend Partszilla.
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DISCLAIMERv1.0: There may be more info on the topic than this forum post. Conduct your own research. If another thread is linked or quoted, go read it yourself. |
April 11th, 2016, 05:01 PM | #15 |
ninjette.org dude
Name: 1 guess :-)
Location: SF Bay Area
Join Date: Jun 2008 Motorcycle(s): '13 Ninja 300 (white, the fastest color!), '13 R1200RT, '14 CRF250L, '12 TT-R125LE Posts: Too much.
Blog Entries: 7
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/merged
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Montgomery Street Motorcycle Club / cal24.com / crf250l.org / ninjette.org ninjette.org Terms of Service Shopping for motorcycle parts or equipment? Come here first. The friendliest Ninja 250R/300/400 forum on the internet! (especially Unregistered) |
April 11th, 2016, 07:56 PM | #16 |
Slower than you.
Name: toEleven
Location: NoVA
Join Date: Oct 2015 Motorcycle(s): CBR600RR, CB750, EX300 (半蔵) Posts: 667
MOTM - May '16
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DISCLAIMERv1.0: There may be more info on the topic than this forum post. Conduct your own research. If another thread is linked or quoted, go read it yourself. |
April 12th, 2016, 03:58 AM | #17 |
ninjette.org certified postwhore
Name: Tom
Location: Northern Virginia
Join Date: Jul 2015 Motorcycle(s): 2001 Ninja 250, 2019 Harley Ultra Classic, 2001 Suzuki SV650 Posts: A lot.
MOTM - Jan '16
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I've ordered several times from partzilla.Com, while the parts do seem to arrive slower then other places the prices have been the lowest and I did receive everything I ordered.
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April 21st, 2016, 05:35 PM | #18 |
EX500 full of EX250 parts
Name: Bill
Location: Grand Rapids-ish, MI
Join Date: Jul 2012 Motorcycle(s): '18 Ninja 400 • '09 Ninja 500R (selling) • '98 VFR800 (project) • '85 Vulcan VN700 (sold) Posts: A lot.
Blog Entries: 1
MOTM - Aug '15
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If you run into delays on an order, look into the FTC Mail Order Rule.
In short, they must notify you within the stated timeframe (or 30 days if no time is stated) if they're unable to ship the item in time. If they can ship it later, they must send a notification including a revised shipping date (or a statement that they don't know when it will ship), a way for you to cancel the order, and if the shipping date is unknown, let you know that you can cancel the order at any time before it ships out. If the delay is less than 30 days, non-response to their notification can be considered consent to all this. Any later delay notices must include the same details (revised shipping date, reason for delay, ability to cancel the order, etc.), but the customer must explicitly consent to the delay, or the order must be cancelled. Merchants can be fined by the FTC for up to $16,000 per violation. It's in their best interest to keep customers updated and post reasonable shipping times. If Partzilla really says "Ships in 1 - 2 business days" and they don't notify you by the second business day that something won't be shipping out, they're in for a world of hurt.
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*** Unregistered, I'm not your mom and I'm not paying for your parts, so do whatever you want with your own bike. *** |
April 21st, 2016, 06:37 PM | #19 |
ninjette.org certified postwhore
Name: Jason
Location: Monroe, MI
Join Date: May 2013 Motorcycle(s): '75 CB550:.'82 XV920:.'00 KLR650:.'00 EX250:.'08 Ninja 250 Posts: A lot.
MOTM - June '15
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Partzilla is the place I order parts I don't need right now. They do not stock anything. Half of my orders are drop shipped, the other half take forever, but I know this, and the price reflects it.
Bikebandit, amazon, or ebay is my goto for quick parts.
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'82 XV920: Soon to be tracker--'00 KLR685:adv --'04 DRZ400E--'12 Super Tenere --'13 Versys Ride more, worry less. |
August 8th, 2016, 03:05 PM | #20 |
Certifiable nontundrum
Name: Harper
Location: NC Milkshake stand
Join Date: Mar 2013 Motorcycle(s): 2013 SE NINJA 300 Posts: Too much.
MOTM - Sep '13, Sep '16
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August 8th, 2016, 04:29 PM | #21 | |
Just sittin on my stool..
Name: Amanda
Location: Bloomington, IN
Join Date: May 2016 Motorcycle(s): 2012 Ninja 250 Posts: 429
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Quote:
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August 9th, 2016, 09:19 AM | #22 |
Certifiable nontundrum
Name: Harper
Location: NC Milkshake stand
Join Date: Mar 2013 Motorcycle(s): 2013 SE NINJA 300 Posts: Too much.
MOTM - Sep '13, Sep '16
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Shady is as shady does - almost Forrest gump
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February 13th, 2017, 06:29 PM | #23 |
The Asian Caucasian
Name: Abu Mishary Mohd Fairus
Location: Malaysia
Join Date: Jan 2016 Motorcycle(s): Kawasaki Ninja 250 SE 2015 (sold); Honda ADV160 (current) Posts: 796
MOTM - Jan '17
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Will the real slim shady please stand up?
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Losing someone is not painful. They are a part of us all this while and will always be with us. But missing them is. |
February 14th, 2017, 09:08 AM | #24 |
Certifiable nontundrum
Name: Harper
Location: NC Milkshake stand
Join Date: Mar 2013 Motorcycle(s): 2013 SE NINJA 300 Posts: Too much.
MOTM - Sep '13, Sep '16
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I wish my dog would stand up an quit crushing my spleen
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February 14th, 2017, 06:40 PM | #25 |
The Asian Caucasian
Name: Abu Mishary Mohd Fairus
Location: Malaysia
Join Date: Jan 2016 Motorcycle(s): Kawasaki Ninja 250 SE 2015 (sold); Honda ADV160 (current) Posts: 796
MOTM - Jan '17
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Losing someone is not painful. They are a part of us all this while and will always be with us. But missing them is. |
February 15th, 2017, 02:11 AM | #26 |
Certifiable nontundrum
Name: Harper
Location: NC Milkshake stand
Join Date: Mar 2013 Motorcycle(s): 2013 SE NINJA 300 Posts: Too much.
MOTM - Sep '13, Sep '16
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February 15th, 2017, 06:17 PM | #27 |
The Asian Caucasian
Name: Abu Mishary Mohd Fairus
Location: Malaysia
Join Date: Jan 2016 Motorcycle(s): Kawasaki Ninja 250 SE 2015 (sold); Honda ADV160 (current) Posts: 796
MOTM - Jan '17
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Sure he's not a Godzilla instead? It rhymes with the title post.
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Losing someone is not painful. They are a part of us all this while and will always be with us. But missing them is. |
February 15th, 2017, 06:40 PM | #28 |
ninjette.org member
Name: Jon
Location: Santa Rosa
Join Date: Nov 2016 Motorcycle(s): 2008 Ninja 250R, 1986 Ninja 250R (x2) '06 ZX6R 636 Posts: 88
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re: Partzilla
I have also had some nightmare issue's when ordering parts or items motorcycle related...and impatiently waiting for them to show up only to find that item is on back-order or no longer available...oh, and that was only after I inquired after the specified shipping time was exceeded. :-(
I have had really good results with Motorcycle Superstore, Awesome deals on tires too!!! Cheerz! |
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