Never get a gym membership if ABC Financial is its billing company.

Heed · September 11th, 2011, 10:21 PM

/begin rant

I got a membership with my local gym about a year ago. The membership is payed monthly and I haven't had any billing issues for months until one day, I got an email.

It said that my membership was past due. I didn't understand how that was possible, because none of my billing information was changed at all and my account didn't run out of money. I ignored it and thought it was just a mistake that they would've corrected.

Well, now I got yet another email saying my membership remains 'critically past due', and I'm being charged $148.80 because apparently my payments have never been made.

I haven't been to my gym in months. I wonder if anything would even happen if I went today and showed them my card. The email says I am being 'denied access'.

After doing more research online, I learned that I wasn't the only one having issues with these guys. There are A LOT of people pissed off for similar reasons.

Tomorrow I got to talk to a customer service guy over the phone, this is bs.

Zombiphone · September 12th, 2011, 07:43 AM

Ugh, that sucks. I've never been a fan of hands off, automatic billing. This kind of stuff is why I just paid for my gym membership in one upfront payment through Costco (Well, that, and $300 for 2 full years at any 24hour Fitness is pretty impossible to beat).

Nothing's more fun than yelling at customer service reps. Good luck

StephanieABC · September 13th, 2011, 07:36 AM

Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.

I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook@abcfinancial.com.
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.

YORCHI · September 13th, 2011, 08:13 AM

Quote:

Originally Posted by StephanieABC

Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.

I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook@abcfinancial.com.
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.

wait what?

CThunder-blue · September 13th, 2011, 08:32 AM

That's kinda creepy.

Heed · September 13th, 2011, 09:51 AM

Quote:

Originally Posted by StephanieABC

Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.

I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook@abcfinancial.com.
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.

wth. is this a joke? lol

Alex · September 13th, 2011, 11:49 AM

A little creepy, but a little neat. It's a testament to how quickly google archives pages like this and gets them into their search results.

Heed · September 13th, 2011, 11:59 AM

YORCHI · September 13th, 2011, 12:44 PM

She should introduce herself at least...and post pics

CynicalC · September 13th, 2011, 12:45 PM

Quote:

Originally Posted by Heed

one day, I got an email. It said that my membership was past due. I ignored it. Now I'm being charged $148.80 because my payments have never been made.

I ran your post through a problem solving filter that extracts only the information it needs to solve your problem. This is what it came up with. I think if you give it a read, you'll see who's really at fault and how to avoid having the same issue again in the future.

Heed · September 13th, 2011, 01:05 PM

Quote:

Originally Posted by CynicalC

I ran your post through a problem solving filter that extracts only the information it needs to solve your problem. This is what it came up with. I think if you give it a read, you'll see who's really at fault and how to avoid having the same issue again in the future.

I know, I should have gave them a call ASAP. It's still BS though because I didn't change my billing information or anything. I'm pretty sure they terminated my membership by now as they said so and it was mentioned this was their last email. Anyway, I refuse to pay them a dime. I'd much rather get a membership somewhere else but there aren't any in my location -_-. So yes, I shot myself in the foot.

CynicalC · September 13th, 2011, 01:19 PM

Quote:

Originally Posted by Heed

I know, I should have gave them a call ASAP. It's still BS though because I didn't change my billing information or anything. I'm pretty sure they terminated my membership by now as they said so and it was mentioned this was their last email. Anyway, I refuse to pay them a dime. I'd much rather get a membership somewhere else but there aren't any in my location -_-. So yes, I shot myself in the foot.

Just don't be surprised if they sen collections after you if you ignore it any further. It will damage your credit. Big name gyms are notorious for this kind of behavior.

But it's not just gyms. I've had problems with AT&T / concast and my property management losing my billing information for no apparent reason. Gotta be vigilant.

YORCHI · September 13th, 2011, 02:57 PM

did the money come out of your account? did you set up automatic payments, do you have proof?

before you decide to not pay them a dime, check to make sure they aren't right and you really do owe them money.

Heed · September 13th, 2011, 08:00 PM

Quote:

Originally Posted by YORCHI

did the money come out of your account? did you set up automatic payments, do you have proof?

before you decide to not pay them a dime, check to make sure they aren't right and you really do owe them money.

I just don't get it.

I get a gym membership one day, and all payments are made as they're supposed to. For months, I had no issues with any transactions. I could check online to see my activity if I wanted to. And I also get a bank statement in the mail every so often that show me transactions.

Until one day, I didn't get charged I guess. On one of my latest bank statements, it does not show that I have been charged by my gym. And soon after that I got an email from this company saying they haven't received my payment. I'm positive that I haven't changed any of my billing information at all. That's the weird part. But I'm going to give them a call tomorrow and finally take care of this.

YORCHI · September 13th, 2011, 08:02 PM

Quote:

Originally Posted by Heed

I just don't get it.

I get a gym membership one day, and all payments are made as they're supposed to. For months, I had no issues with any transactions. I could check online to see my activity if I wanted to. And I also get a bank statement in the mail every so often that show me transactions.

Until one day, I didn't get charged I guess. On one of my latest bank statements, it does not show that I have been charged by my gym. And soon after that I got an email from this company saying they haven't received my payment. I'm positive that I haven't changed any of my billing information at all.

You need to be positive that you didn't just pay for the few months they did charge you. Just call them already and figure it out.

Jiggles · September 13th, 2011, 09:57 PM

Quote:

Originally Posted by CynicalC

Just don't be surprised if they sen collections after you if you ignore it any further. It will damage your credit. Big name gyms are notorious for this kind of behavior.

But it's not just gyms. I've had problems with AT&T / concast and my property management losing my billing information for no apparent reason. Gotta be vigilant.

Hello,
We regret to hear your recent experience with AT&T was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.

I was not able to locate your account with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at sean.voight@att.com
Sean Voight
Retail Sales Consultant
AT&T

Lol seriously though we get customers yelling at us in the store because their phones were shut off because they didn't pay on time. I don't know what else to tell them except to pay their bills on time. And when people go past due for to long they get tossed off to collections which definitely hurts your credit. Always take care of discrepancies as soon as you can

September 11th, 2011, 10:21 PM	#1
Heed ninjette.org certified postwhore Name: John Location: Illinois Join Date: Aug 2011 Motorcycle(s): None yet, yet. Posts: A lot.	Never get a gym membership if ABC Financial is its billing company. /begin rant I got a membership with my local gym about a year ago. The membership is payed monthly and I haven't had any billing issues for months until one day, I got an email. It said that my membership was past due. I didn't understand how that was possible, because none of my billing information was changed at all and my account didn't run out of money. I ignored it and thought it was just a mistake that they would've corrected. Well, now I got yet another email saying my membership remains 'critically past due', and I'm being charged $148.80 because apparently my payments have never been made. I haven't been to my gym in months. I wonder if anything would even happen if I went today and showed them my card. The email says I am being 'denied access'. After doing more research online, I learned that I wasn't the only one having issues with these guys. There are A LOT of people pissed off for similar reasons. Tomorrow I got to talk to a customer service guy over the phone, this is bs.

September 13th, 2011, 07:36 AM	#3
StephanieABC ninjette.org newbie Name: Stephanie Location: Little Rock Arkansas Join Date: Sep 2011 Motorcycle(s): None yet Posts: 1	ABC Financial Hello, We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly. I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook@abcfinancial.com. Stephanie Cook Data Research Analyst ABC Financial Services, Inc.

September 13th, 2011, 08:32 AM	#5
CThunder-blue ModMy250.com Name: Tri Location: St, Louis Join Date: Sep 2010 Motorcycle(s): 2009 Ninja 250R, 2005 R6 Posts: A lot.	That's kinda creepy. __________________________________________________ The www.ModMy250.com guy

September 13th, 2011, 11:49 AM	#7
Alex ninjette.org dude Name: 1 guess :-) Location: SF Bay Area Join Date: Jun 2008 Motorcycle(s): '13 Ninja 300 (white, the fastest color!), '13 R1200RT, '14 CRF250L, '12 TT-R125LE Posts: Too much. Blog Entries: 7	A little creepy, but a little neat. It's a testament to how quickly google archives pages like this and gets them into their search results. __________________________________________________ Montgomery Street Motorcycle Club / cal24.com / crf250l.org / ninjette.org ninjette.org Terms of Service Shopping for motorcycle parts or equipment? Come here first. The friendliest Ninja 250R/300/400 forum on the internet! (especially Unregistered)

September 13th, 2011, 12:44 PM	#9
YORCHI n00b Name: Jorge Location: Perris, CA Join Date: Jul 2011 Motorcycle(s): Blue 2010 Ninja 250 Posts: 581	She should introduce herself at least...and post pics __________________________________________________ Facebook YouTube #KCCO

September 12th, 2011, 07:43 AM	#2
Zombiphone CVMA/AFM #72 Name: Tiffani Location: Los Angeles, Ca Join Date: Oct 2009 Motorcycle(s): 2009 Ninja 250r (Racebike), 2015 FZ-07(Tourer), 2001 KX65(LOL bike) Posts: A lot.	Ugh, that sucks. I've never been a fan of hands off, automatic billing. This kind of stuff is why I just paid for my gym membership in one upfront payment through Costco (Well, that, and $300 for 2 full years at any 24hour Fitness is pretty impossible to beat). Nothing's more fun than yelling at customer service reps. Good luck

September 13th, 2011, 11:59 AM	#8
Heed ninjette.org certified postwhore Name: John Location: Illinois Join Date: Aug 2011 Motorcycle(s): None yet, yet. Posts: A lot.

September 13th, 2011, 02:57 PM	#13
YORCHI n00b Name: Jorge Location: Perris, CA Join Date: Jul 2011 Motorcycle(s): Blue 2010 Ninja 250 Posts: 581	did the money come out of your account? did you set up automatic payments, do you have proof? before you decide to not pay them a dime, check to make sure they aren't right and you really do owe them money. __________________________________________________ Facebook YouTube #KCCO

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