BEWARE!!! Do Not Purchase from Fatbikez.com

nattygirl · May 24th, 2011, 04:49 PM

Just thought I'd put a warning out to my fellow members...

Do not purchase from Fatbikez.com.

I have purchased from them in the past. I got my proton flushmount's from them about a year ago and the customer service was excellent at the time. I even cracked one of the protons during installation and they arranged to send me a replacement. Great service, right? Because of my first experience, I did not hesitate to purchase from them again recently. Apparently now, this website has gone downhill. I ordered my item on May 6th. I have sent several emails to them requesting an update on my order. Since the day after I ordered, it has said "Ready to be Shipped". Nothing has been sent to me. I've tried communicating with them through their web chat. I never receive a response even though it states they are "Online". I've tried contacting their phone number. It is always busy. You can never get through. On their site, it says if you have an existing order, to use their ticketing system for better service. No where on their site, does it indicate how to access this ticketing system. Lucky for me, since I had dealt with them before, I had an old email with a link to their ticketing system. I created a new ticket, but that didn't matter because I still don't get a response. I decided to do a google search and apparently it's been like this since the beginning of the year. Learn from my experience, and never by from Fatbikez.com.

phr3ek · May 24th, 2011, 10:31 PM

i ordered from them last year and they werent that good either

i got my parts maybe a month after
one came from florida and the other....i dont quite remember where

and they even sent one wrong item

that ticket thing is BS, they just have terrible customer service and communication, or lack thereof

Cazper · May 25th, 2011, 07:51 PM

I'm sorry to hear this... I had good dealings with them last year as well... ever since their website changed I really haven't found anything on there that I wanted. Hopefully things will get cleared up.

nattygirl · May 26th, 2011, 06:36 AM

I'm wondering if maybe someone bought them out. Probably around the time that the site got changed. If u chat with them about an item u want, they'll immediately update the site to include your item so u can purchase it. But as soon as u pay money, they no longer communicate. From what I read on goggle, seems like receiving your items is hit or miss. And the owner, Doug, is full of excuses when he does in fact respond. It also seems like he doesn't have anything in stock, which causes shipping delays cause u have to wait for him to get the product, then ship it out to you. Wow... dejavu! Maybe the owner's name is really Paul.

ladyrocket · May 26th, 2011, 10:34 AM

Fatbikez=No Good!

Last December I purchased proton Flush Mounts, B@ Fender Eliminator, & A Puig D.B. Windscreen. All of which showed "available" in inventory. After calling to check status 1 week after the order was placed, I received the Protons. After numerous e-mails, phone calls, & bogus updates from the owner(whatever his name was) over a 3 week period, I opened a dispute with PayPal. After Anothe 2 weeks of waiting & not receiving the remaining items that were ordered, PayPal initiated a refund. As Fatbikez had no funds in their Acct., I had to wait another 10+ days. PayPal tried to collect again with the same result. At that time PayPal refunded the remaining balance owed to me. Glad I used PayPal!

HKr1 · May 26th, 2011, 12:32 PM

Quote:

we provide 24/7 support and will respond asap. Our Office hours are 6pm to 3am eastern time. Current customers please use our ticketing system to contact us. ..

Sweet office hours.

IndyTwoFiddy · May 29th, 2011, 05:50 PM

Quote:

Originally Posted by HKr1

Sweet office hours.

lol

gfloyd2002 · June 10th, 2011, 09:07 AM

I just wanted to encourage those of you who have had problems with Fatbikez to file a complaint with the Better Business Bureau (www.bbb.com). Fatbikez (Astaworks is the real company name dba Fatbikez.com) is a BBB certified business, but its rating is currently under review. I suspect they are under review as a result of recent horrible behavior. Your complaints will help ensure that Fatbikez/Astaworks gets the rating it deserves. BBB will also intervene to help you with any outstanding issues. Fatbikez is based in Central Ohio if you need that info to find them on the BBB site.

dubojr1 · June 10th, 2011, 09:14 AM

Quote:

Originally Posted by drsketch

reverse charge on cc and move on.

That would work for the individual but it would not help warn others. Not sure a BB claim would either though. Who checks with the BBB before they make small online transactions...

nattygirl · June 10th, 2011, 09:44 AM

I've threaten him with filing a report with BBB before you even posted that. That was the first time I actually heard back from him. Turns out it's the same owner I dealt with in the past. He said personal and business issues have caused the delays. He said he would give me tracking info asap, however that was back on May 31st and I still haven't heard anything from him. Just more BS. I'll probably file a report with BBB anyways and my CC company.

gfloyd2002 · June 10th, 2011, 02:27 PM

Quote:

Originally Posted by dubojr1

That would work for the individual but it would not help warn others. Not sure a BB claim would either though. Who checks with the BBB before they make small online transactions...

You are probably right, but they do advertise on their site that they are BBB Certified, and there is some degree of (potentially unwarranted) comfort that would provide to a buyer. Since their rating is under review as we speak, seems like the best possible time to give input. Not a big deal either way, just my

ungluck · June 10th, 2011, 09:04 PM

i ordered from and they sent me everything i ordered..and then charged and sent me an extra frame sliders set...and they won't take it back..it's unopened...sucks ass

CThunder-blue · June 10th, 2011, 09:44 PM

Quote:

Originally Posted by ungluck

i ordered from and they sent me everything i ordered..and then charged and sent me an extra frame sliders set...and they won't take it back..it's unopened...sucks ass

So file that with your cc. That's cc fraud, even if you got the product. You certainly didn't order it.

gfloyd2002 · June 11th, 2011, 04:15 AM

Quote:

Originally Posted by ungluck

i ordered from and they sent me everything i ordered..and then charged and sent me an extra frame sliders set...and they won't take it back..it's unopened...sucks ass

I may be willing to buy those from you. PM me if you want to get rid of those extra sliders.

The Blue Rider · June 27th, 2011, 07:47 PM

I just submitted a dispute on charges for some brake lines and levers that I never received. The order confirmation said it would take a couple of days to get the brake lines ready... It's been two months. I tried contacting them several different ways for an update, and heard nothing back.

I say "stay away".

money · June 28th, 2011, 05:16 PM

Make sure to post a review: http://www.resellerratings.com/store/Fatbikez

May 24th, 2011, 04:49 PM	#1
nattygirl ninjette.org guru Name: Natalie Location: La Puente, CA Join Date: May 2010 Motorcycle(s): 2010 Kawasaki Ninja EX250 Special Edition Red/Black Posts: 455	BEWARE!!! Do Not Purchase from Fatbikez.com Just thought I'd put a warning out to my fellow members... Do not purchase from Fatbikez.com. I have purchased from them in the past. I got my proton flushmount's from them about a year ago and the customer service was excellent at the time. I even cracked one of the protons during installation and they arranged to send me a replacement. Great service, right? Because of my first experience, I did not hesitate to purchase from them again recently. Apparently now, this website has gone downhill. I ordered my item on May 6th. I have sent several emails to them requesting an update on my order. Since the day after I ordered, it has said "Ready to be Shipped". Nothing has been sent to me. I've tried communicating with them through their web chat. I never receive a response even though it states they are "Online". I've tried contacting their phone number. It is always busy. You can never get through. On their site, it says if you have an existing order, to use their ticketing system for better service. No where on their site, does it indicate how to access this ticketing system. Lucky for me, since I had dealt with them before, I had an old email with a link to their ticketing system. I created a new ticket, but that didn't matter because I still don't get a response. I decided to do a google search and apparently it's been like this since the beginning of the year. Learn from my experience, and never by from Fatbikez.com. __________________________________________________ '10 Ninja 250R SE Red/Blk Mods: Projekt D FE, Protons, HB Blk Windscreen, HIDs, TBR Blk Series Slip-On, Shogun Sliders, Solo Cowl, Integrated Tail Light, Gls Blk Rear Fender, Red Accents

May 25th, 2011, 07:51 PM	#3
Cazper ninjaholic Name: Dustin Location: Oceanside, CA Join Date: Jun 2010 Motorcycle(s): 09' SE 250R (sold), 03' ZX-6R, 99' XL1200C SP Posts: A lot. Blog Entries: 3	I'm sorry to hear this... I had good dealings with them last year as well... ever since their website changed I really haven't found anything on there that I wanted. Hopefully things will get cleared up. __________________________________________________ 09' SE Ninja 250R $2,547.83 worth of mods installed... come on Unregistered, you know you want to know what? Check my Blog "Modification List"

May 26th, 2011, 06:36 AM	#4
nattygirl ninjette.org guru Name: Natalie Location: La Puente, CA Join Date: May 2010 Motorcycle(s): 2010 Kawasaki Ninja EX250 Special Edition Red/Black Posts: 455	I'm wondering if maybe someone bought them out. Probably around the time that the site got changed. If u chat with them about an item u want, they'll immediately update the site to include your item so u can purchase it. But as soon as u pay money, they no longer communicate. From what I read on goggle, seems like receiving your items is hit or miss. And the owner, Doug, is full of excuses when he does in fact respond. It also seems like he doesn't have anything in stock, which causes shipping delays cause u have to wait for him to get the product, then ship it out to you. Wow... dejavu! Maybe the owner's name is really Paul. __________________________________________________ '10 Ninja 250R SE Red/Blk Mods: Projekt D FE, Protons, HB Blk Windscreen, HIDs, TBR Blk Series Slip-On, Shogun Sliders, Solo Cowl, Integrated Tail Light, Gls Blk Rear Fender, Red Accents

May 26th, 2011, 10:34 AM	#5
ladyrocket ladyrocket Name: Megan Location: Cali Join Date: Dec 2010 Motorcycle(s): 09 Ninja 250R Posts: 84 Blog Entries: 1	Fatbikez=No Good! Last December I purchased proton Flush Mounts, B@ Fender Eliminator, & A Puig D.B. Windscreen. All of which showed "available" in inventory. After calling to check status 1 week after the order was placed, I received the Protons. After numerous e-mails, phone calls, & bogus updates from the owner(whatever his name was) over a 3 week period, I opened a dispute with PayPal. After Anothe 2 weeks of waiting & not receiving the remaining items that were ordered, PayPal initiated a refund. As Fatbikez had no funds in their Acct., I had to wait another 10+ days. PayPal tried to collect again with the same result. At that time PayPal refunded the remaining balance owed to me. Glad I used PayPal! __________________________________________________ Never ride faster than your angel can fly

June 10th, 2011, 09:07 AM	#8
gfloyd2002 User Title Free Since '12 Name: Floyd Location: Barbados Join Date: Dec 2010 Motorcycle(s): '10 Ninja 250R Special Edition Green Posts: A lot. Blog Entries: 13 MOTM - Feb '12	I just wanted to encourage those of you who have had problems with Fatbikez to file a complaint with the Better Business Bureau (www.bbb.com). Fatbikez (Astaworks is the real company name dba Fatbikez.com) is a BBB certified business, but its rating is currently under review. I suspect they are under review as a result of recent horrible behavior. Your complaints will help ensure that Fatbikez/Astaworks gets the rating it deserves. BBB will also intervene to help you with any outstanding issues. Fatbikez is based in Central Ohio if you need that info to find them on the BBB site. __________________________________________________ "Improvement makes straight roads, but the crooked roads without improvement, are roads of genius." — William Blake

May 24th, 2011, 10:31 PM	#2
phr3ek meow? Name: kevin Location: I.E. SoCal Join Date: Feb 2011 Motorcycle(s): 2004 636 Posts: 587	i ordered from them last year and they werent that good either i got my parts maybe a month after one came from florida and the other....i dont quite remember where and they even sent one wrong item that ticket thing is BS, they just have terrible customer service and communication, or lack thereof

June 10th, 2011, 09:44 AM	#10
nattygirl ninjette.org guru Name: Natalie Location: La Puente, CA Join Date: May 2010 Motorcycle(s): 2010 Kawasaki Ninja EX250 Special Edition Red/Black Posts: 455	I've threaten him with filing a report with BBB before you even posted that. That was the first time I actually heard back from him. Turns out it's the same owner I dealt with in the past. He said personal and business issues have caused the delays. He said he would give me tracking info asap, however that was back on May 31st and I still haven't heard anything from him. Just more BS. I'll probably file a report with BBB anyways and my CC company. __________________________________________________ '10 Ninja 250R SE Red/Blk Mods: Projekt D FE, Protons, HB Blk Windscreen, HIDs, TBR Blk Series Slip-On, Shogun Sliders, Solo Cowl, Integrated Tail Light, Gls Blk Rear Fender, Red Accents

June 10th, 2011, 09:04 PM	#12
ungluck sleeper Name: chris Location: Hawaii Join Date: Nov 2010 Motorcycle(s): '10 250r, '10 690 duke Posts: 558	i ordered from and they sent me everything i ordered..and then charged and sent me an extra frame sliders set...and they won't take it back..it's unopened...sucks ass

June 27th, 2011, 07:47 PM	#15
The Blue Rider ninjette.org member Name: Terry Location: Euless, TX Join Date: Dec 2010 Motorcycle(s): '09 Ninja 250R Posts: 43	I just submitted a dispute on charges for some brake lines and levers that I never received. The order confirmation said it would take a couple of days to get the brake lines ready... It's been two months. I tried contacting them several different ways for an update, and heard nothing back. I say "stay away".

June 28th, 2011, 05:16 PM	#16
money ninjette.org member Name: Jason Location: Alabama Join Date: May 2011 Motorcycle(s): 2011 Ninja 250r Posts: 91	Make sure to post a review: http://www.resellerratings.com/store/Fatbikez __________________________________________________ MTGATT

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