August 8th, 2013, 11:19 AM | #1 |
ninjette.org member
Name: Michael
Location: MI
Join Date: Aug 2011 Motorcycle(s): Honda Elite 110 (deceased), Green 2012 Ninja 250 (sold on Pi day); Grey/Green 2019 Ninja 400 ABS Posts: 238
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Why Revzilla
Last fall, I got in on a Black Friday deal on a Dainese Cage Leather jacket. On a side note, I highly recommend it; the "3d bubble liner" actually works to trap heat in the cold and let air flow in the hot. (edit: by 'cold' I mean 10F, and so far 'hot' this year has meant up to 90F.)
Due to popularity, mine had to come from Italy first, so I got it mid-December. Fit great, looked great, so I wore it on Friday to work. On Monday the right pseudo-perforated panel, and only the right, and only that panel, relaxed and wrinkled inexplicably (no rain, snow, plagues of toads, or whatever). Not a functional issue but WTF? Dainese is supposed to be one of the top brands, and their stuff does this? Since I'd already ridden it, removed tags, etc. I only fumed about it. However, by May I decided to call Revzilla and see if they could maybe suggest something, refer me to a shop, something. Instead, they opened up a warranty ticket. We exchanged emails. I sent photos. They corresponded with Dainese. Short version: they convinced Dainese it was a valid warranty claim, I sent the jacket in, and a short (remember the jacket had to head back to Italy) while later Revzilla sent me a new jacket. Can't recommend them enough. It would be easy to stand on policy and do nothing; they went above and beyond. Last futzed with by Numbersix; August 8th, 2013 at 01:27 PM. |
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August 8th, 2013, 11:21 AM | #2 |
ninjette.org member
Name: Jeff
Location: Boise, ID
Join Date: Jul 2013 Motorcycle(s): 2009 Blue Ninja 250 Posts: 21
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Good to know. One of the snaps on my Icon Jacket, worn maybe 5 times pulled through the fabric. Was going to look into fixing it locally but if they are that helpful I might have to check it out.
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August 8th, 2013, 11:26 AM | #3 |
ninjette.org dude
Name: 1 guess :-)
Location: SF Bay Area
Join Date: Jun 2008 Motorcycle(s): '13 Ninja 300 (white, the fastest color!), '13 R1200RT, '14 CRF250L, '12 TT-R125LE Posts: Too much.
Blog Entries: 7
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Revzilla also pays a very fair amount for other sites sending them customers via links, so I'm a big fan. If you go to that site via a link here and purchase something, you're indirectly supporting ninjette.org.
(link in my sig for that mega-thread with links to most large online motorcycle shops)
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Montgomery Street Motorcycle Club / cal24.com / crf250l.org / ninjette.org ninjette.org Terms of Service Shopping for motorcycle parts or equipment? Come here first. The friendliest Ninja 250R/300/400 forum on the internet! (especially Unregistered) |
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August 8th, 2013, 11:27 AM | #4 |
ninjette.org member
Name: Garrett
Location: Illinois - Midwest USA
Join Date: Jul 2013 Motorcycle(s): ZX-3R (ok, ex300) Posts: 160
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revzilla took back my gloves that came apart after ~2-2.5 months, their policy clearly states that after 1 month, you are to deal with the manufacturer and they won't take it back (I think it says they'll help you get in touch with the manufacturer)..
I have ordered quite a few things from them, never have I been disappointed.. I also can't recommend them enough. they have A++ customer service, very fast shipping/order packing, friendly staff, etc.. definitely a ZLA fan here.. |
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August 8th, 2013, 11:54 AM | #5 |
ninjette.org mafioso
Name: Ben
Location: Dillon, MT
Join Date: Jul 2012 Motorcycle(s): 2009 Ninja 250R Posts: 337
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They claim they want to be the Zappos of MC gear. I'm a big fan. Their CS department did me some favors to make sure I got free return/exchange shipping and every one of their people I've talked to acts like they really care about the customer and about the company.
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August 8th, 2013, 12:23 PM | #6 |
Jersey Devil
Name: Daks
Location: Austin, TX
Join Date: Oct 2012 Motorcycle(s): '06 Ninja 250 Posts: 469
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I've heard nothing but praise concerning their customer service and since motorcycle_superstore has done away with their coupons, I plan on making it my new go-to site to shop.
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August 8th, 2013, 12:32 PM | #7 | |
Lets go ride!
Name: Jeff
Location: Kennesaw, GA
Join Date: Mar 2009 Motorcycle(s): Ninja 650 Posts: 234
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Quote:
That's good to hear, Alex! I have had nothing but very positive experiences with them as well!
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In the Atlanta/ North Georgia Area? Join the North Georgia Riders! www.northgariders.com |
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August 13th, 2013, 03:25 PM | #8 |
War Hippie
Name: Bob
Location: upper east Tennessee
Join Date: Aug 2013 Motorcycle(s): CB500F Posts: 156
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Revzilla rocks! I'll have to remember to to log in there via the Ninjette link so this site gets support, too.
Last night (Monday) I got an email from Revzilla offering free shipping, and giving notice of a sale. Since I just started back riding last month I've busted my budget and didn't have enough dough left for good pants. So I look - Revzilla has pants I like, in my size (!), on deep discount, so I ordered. I just got (Tuesday) an email from them that the pants have shipped, and when I check it UPS says they'll be here tomorrow! How the hell do you beat all that? Oh, and my Ogio side bags had a buckle installed backwards; no fault of Revzilla's, the plastic bag was sealed probably when they got it. Sent it back and had new bags with the buckles installed correctly and all inside of a calendar week. I'd ordered long socks to wear with my new A* Scouts, and when they didn't have what I ordered they called me after their store hours to recommend another they had. It was an upsell, but Mario said "well, if you don't think they're worth the difference just send them back free". They were. The only way they could get better is if they just figured out what I needed and gave it to me along with a little gas money. Maybe send a hot naked redhead to help me get dressed in it, I don't know, I'm spitballing here ... but if the majority of companies took this approach to their business they'd make more money and the whole country would go around with a grin on it's collective face. |
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August 13th, 2013, 04:36 PM | #9 | |
ninjette.org dude
Name: 1 guess :-)
Location: SF Bay Area
Join Date: Jun 2008 Motorcycle(s): '13 Ninja 300 (white, the fastest color!), '13 R1200RT, '14 CRF250L, '12 TT-R125LE Posts: Too much.
Blog Entries: 7
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Quote:
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Montgomery Street Motorcycle Club / cal24.com / crf250l.org / ninjette.org ninjette.org Terms of Service Shopping for motorcycle parts or equipment? Come here first. The friendliest Ninja 250R/300/400 forum on the internet! (especially Unregistered) |
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August 14th, 2013, 08:24 PM | #10 |
War Hippie
Name: Bob
Location: upper east Tennessee
Join Date: Aug 2013 Motorcycle(s): CB500F Posts: 156
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Hah! Yeah, pretty much. I'm afraid that I've fried my nest egg and thrown the shell in the compost, so I'll have to chill my Revzilla habit for a while. However, you can't ride ATGATT if you don't have ATG, so I've stretched myself a bit.
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August 14th, 2013, 08:46 PM | #11 |
CVMA #74 WSMC #750
Name: Nemesis
Location: On the track
Join Date: Oct 2009 Motorcycle(s): All of them Posts: A lot.
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That's awesome to hear. I really like Rezilla's reviews. He's (forget the guy's name who does the reviews) very thorough in his presentation.
I WAS a huge Dainese fan but their off the rack products are nothing like the gear their sponsor athletes wear. In fact, they're really poorly stitched. Custom suits is the way to go if you're looking for a suit. However, if you're looking for jackets and what not Dainese and a few other brands (i.e. Alpinestars) is the way to go.
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August 15th, 2013, 02:06 PM | #12 | |
ninjette.org member
Name: Michael
Location: MI
Join Date: Aug 2011 Motorcycle(s): Honda Elite 110 (deceased), Green 2012 Ninja 250 (sold on Pi day); Grey/Green 2019 Ninja 400 ABS Posts: 238
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Quote:
Are you writing to say that their off-the-shelf one-piece suits don't do well for you? |
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August 15th, 2013, 10:59 PM | #13 | |
CVMA #74 WSMC #750
Name: Nemesis
Location: On the track
Join Date: Oct 2009 Motorcycle(s): All of them Posts: A lot.
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Quote:
However, if you're looking to buy a suit buy custom over off the rack. The benefits of custom suits far outweigh those offered on the rack. For example, you design (to an extent) & pick the colors you desire. It's tailored to your exact body. It's cheaper than the high end off the rack models. It's constructed far better than the off the rack suits in respect to protection (i.e. custom suits are double to triple stitched unlike off the rack suits which are often single to double stitched from inside out exposing the seams). Custom suits use extra layers of leather in certain areas into the suits-- Pilot-USA does this...don't know about others (NJK, Helimot, Ballistik, etc.). That's all. Peace!
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August 16th, 2013, 12:58 AM | #14 | |
Your face
Name: Wes
Location: SF Bay Area
Join Date: Jul 2013 Motorcycle(s): 2014 Honda CBR650f Posts: A lot.
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But from now on, I'll go off here to Revzilla |
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August 16th, 2013, 07:16 AM | #15 |
ninjette.org dude
Name: 1 guess :-)
Location: SF Bay Area
Join Date: Jun 2008 Motorcycle(s): '13 Ninja 300 (white, the fastest color!), '13 R1200RT, '14 CRF250L, '12 TT-R125LE Posts: Too much.
Blog Entries: 7
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www.motorcycle-superstore.com is a-ok as well. Almost any large e-tailer pays a bit.
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Montgomery Street Motorcycle Club / cal24.com / crf250l.org / ninjette.org ninjette.org Terms of Service Shopping for motorcycle parts or equipment? Come here first. The friendliest Ninja 250R/300/400 forum on the internet! (especially Unregistered) |
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August 16th, 2013, 09:27 AM | #16 | |
Your face
Name: Wes
Location: SF Bay Area
Join Date: Jul 2013 Motorcycle(s): 2014 Honda CBR650f Posts: A lot.
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Quote:
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August 16th, 2013, 06:53 PM | #17 | |
Jersey Devil
Name: Daks
Location: Austin, TX
Join Date: Oct 2012 Motorcycle(s): '06 Ninja 250 Posts: 469
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Quote:
I plan on taking advantage of that and getting a custom jacket and gloves. It's a shame there aren't more craftspeople in other states. |
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August 17th, 2013, 08:54 PM | #18 |
ninjette.org member
Name: Bob
Location: PA
Join Date: Oct 2012 Motorcycle(s): 2013 Ninja 300 Posts: 121
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www.Revzilla.com, www.Motorcycle-superstore.com, and www.motorcyclegear.com have all been amazing for me so far. All have super fast shipping, great deals, and great customer service.
I live in PA and Revzilla pays for the PA sales tax which is awesome. |
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August 18th, 2013, 05:14 PM | #19 |
Beer Me!
Name: Jimmy
Location: SoCal 818
Join Date: Oct 2011 Motorcycle(s): '13 Ninja 300 Car(s): '09 Cube, '93 240SX (Coupe & 'Vert) Posts: 144
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Huge fan of RevZilla. They have great customer support as most know already and typically better deals on things. Though if they don't they'll easily price match.
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