**** napa.

[alex.s]

normally when i need some little bit of car i go to somewhere like autozone or whereever. they generally have a terrible reputation for not knowing their ass from a hole in the ground. and in fact they have been sued by mechanic shops so that now they are unable to actually give advice on how to fix something aside from just pointing at it. okay, whatever. i know what i want so i usually just go grab it from the back (they know me since i go there every other day) but i needed a pair of brake hose banjo bolts (its an m10x1.25 bolt with a hole in it for oil to go through) they didn't have any. okay not so big a deal. well, none of the little hole-in-the-wall shops carry these and can no longer order them. okay okay fine i'll order them online i thought. one of the places that came up on my internet search was Napa auto parts. "Available in stock!" it says when i select my local store (half an hour away) great, i think. i'll save on shipping. so i go down there and i'm greeted with a bunch of "Diploma", "Certified specialist" "Master technician" papers and i figure okay these guys know what they are doing. so i tell the guy i need an m10x1.25 banjo. he asks what its for. its for a civic caliper which is the same as the miata caliper (i have both, the threads are the same. m10x1.25. this is the bolt i need and i knew it) but the guy looks up on his computer "Oh no! its actually an m10x1.5!" oh really? okay. i've been known to forget things before. maybe i'm wrong. its in a national database as 1.5 pitch... so okay, i'll take two. get them home, what do you know, they aren't the right pitch. ****in a! okay whatever. i go back to napa to let them know their database is wrong. "let me look it up again" he says. "oh no, it's actually m10x1.0"... no it's not i just measured it. "that's what it says right here! 1.0." so i tell him i don't give a **** about what his database says, just give me the m10x1.25 that your website lists you have." i say. the reply was absolutely priceless and is the reason i'm writing this and will now publicly bash napa every chance i get.

"oh on the website our inventory is linked with san marcos." (30 minutes the wrong direction) "so i have no way of knowing if we actually have it here, or if it is in san marcos"

this is complete bullshit. i looked it up after the fact and the website shows different listings for san marcos vs escondido and they show different stock counts. the guy was flat out lying.

so after 10 minutes of him chitchatting with some guy in the back while he pretended to look for my bolts (i could hear him through the door which was not properly closed) he came back and said he couldn't find them. whatever **** head. return these two bolts that were wrong. so he goes and returns them and issues a refund for HALF of the amount. so i tell him whats the deal dude? "Oh sorry! let me issue you another refund. i didn't bother looking at the receipt."

really dude?

really?

napa is pure horse ****. but it has this amazing reputation. why does napa have this reputation? their techs don't know ****. they're assholes who pretend they DO know **** when in fact they don't know ****. their website flat out lies, and the guy behind the counter even said so himself.

so **** napa. i will take every chance i get to enlighten everyone i know of just how ****** and full of **** napa actually is.

autozone is better than napa. at least autozone knows they're ****** and will admit it and try to work with you to find a solution. napa is like "nah bro you dumb, you need this not the thing you asked for".... **** you napa.

napa wasted 2 hours of my time and 100ish miles of gas.

don't shop at napa. you need a part? go to summit or jegs.

[Singh2jz]

Dude that sucks. I will join the movement.

**** Napa!

[Alex]

Thread fail. I thought I was going to read about wine.

[alex.s]

after doing a ton of research. it turns out that MOST places have incorrectly listed the caliper bolts for both the 93 civic AND the 91 mazda miata as 1.25 pitch due at least in part to a mislabelling on a document provided by honda. they show the brake line diagram, and all the bolts are listed as 1.25, except for the banjo bolt which is not listed. so clearly somebody made a big assumption that was wrong, like 20 years ago. i measured both and they are 1.0 pitch. i can find countless forum posts of people going over the same thing. everybody thinks its a 1.25 because of the stupid honda doc, and NOBODY carries the correct bolt, an m10x1.0. this is apparently a standard during the 90s for japanese brake caliper banjo bolts (it seems to be for any oil galley bolts) that the pitch be 1.0.

so its a hard part to find. and most people think its the wrong part. that does not excuse **** workers lying and pretending to look for a part, nor does it excuse a website that flat-out lies. when i ask for a 1.0 bolt, GIVE ME A ****ING 1.0 BOLT. YOU DONT NEED TO KNOW WHAT CAR ITS FOR.

[subxero]

There is one just down the road i use only out of sure convenience but they have a decent selection of metric bolts which is more than i can say for any other stores in my area

[alex.s]

do they tell you that you're buying the wrong bolt when you ask for a specific size bolt?

[subxero]

typically not, i had to buy some exhaust gaskets there one time and i will admit that it was like pulling teeth. The book they had only went up to like 2010 my car was a 2012

[Desmoluci]

Bummer. I'm pretty lucky then, cause the cats in my local napa are pretty sharp. They went out of their way to get oddball chit for me when I was redoing a couple of old (50's) Chevys. I actually think it was a welcome change for them from "brakes and rotors for a __ Ford pickup."

[alex.s]

Originally Posted by Desmoluci

Bummer. I'm pretty lucky then, cause the cats in my local napa are pretty sharp. They went out of their way to get oddball chit for me when I was redoing a couple of old (50's) Chevys. I actually think it was a welcome change for them from "brakes and rotors for a __ Ford pickup."

i did notice that the guy before me --an apparent frequent buyer there with a very old mustang fastback-- got TONS of service and help and they actually tried to find the parts he was looking for. what does that say about your company that depending on how cool your car sounds, you either get good service, or really ****** service? i would fire any worker who acted like that immediately. that is not service, that is someone having a good time while they get paid. work isn't paid for because its something cool to do.

[Desmoluci]

Good point, but I also get parts for:

'03 Silverado and Avalanche
'06 and '98 Taurus
'03 Buick LeSabre
'04 Grand Cherokee

I'm the family wrench...

Keep looking around for a good parts guy, they're out there.

[MrAtom]

My Napa is okay, but I usually go to Autozone because it's closer, unless Napa has a part I need. Your Napa Auto Parts sounds like it's full of idiots, but that doesn't mean all of them are.

http://en.wikipedia.org/wiki/Franchising

[CC Cowboy]

Originally Posted by Alex

Thread fail. I thought I was going to read about wine.

Sounds like a wine to me.

[LittleRedNinjette]

Napa sucks around here to. But so do all the rest of them so it normally boils down to what store will give me the smallest headache for what i need.

[alex.s]

the internet!

[LittleRedNinjette]

Most ot the time thats the best. Even that can be headache inducing sometimes though.

Any doesn't help if you need something NOW. lol

[alex.s]

it will be nice some day when i can go to amazon and buy a part and my fancy little 3d laser sintering printer pops it out 10 minutes later and its stronger and lighter than anything we can produce today... and all these bullshit shops will be out of business ... and we will have major labor issues because everyone buys robots to do work instead of humans.... we will have to turn into a utopia manicured by automatons.

or maybe i'll just have a little pepper-bot delivering me beers while i use a lathe to cut my own bolts.


.... nah. probably not.